We are already getting charge $8 per month but when I add another camera it say pick a subscription

[dsdcth]

We are already getting billed for $8 per month but when we add another camera it ask us to pick a subscription!! We already have one!! We had a nest account, for 3 years then we were told to change over to Google so we did.

[MplsCustomer]

@dsdcth 

A "Nest Aware" subscription applies to all Google Nest cameras and doorbells in the same Google Nest "home/structure" on the same Google Account. Is your new camera in a different Google Nest "home/structure"?

If you need help sorting out your situation, you could try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[Lance_L]

Hi all,

@dsdcth, I’m sorry to hear that you’re having issues with the Nest Aware subscription. I’d like to check if you still need help with this. Were you able to contact the support team as suggested by MplsCustomer above? If yes, how was it?

If you haven’t been able to contact our support team yet, I'd be happy to take a look into this for you. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

Thanks for the help, MplsCustomer.

Best,

Lance

[Lance_L]

Hi dsdcth,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Regards,

Lance