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Google nest Outdoor Battery nest camera battery empty and wont charge

DekeG
Community Member

‎12-02-2023 05:51 AM

I suspect that the battery is unchargeable. What is there to do next. Not very old

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2 REPLIES 2

MplsCustomer
Bronze
Bronze

‎12-02-2023 09:21 AM

@DekeG 

Did you dismount your camera, and. is your charging cord plugged in with the charging cord feeding towards the FRONT of the camera?

You can try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

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Lance_L
Community Specialist
Community Specialist
In response to MplsCustomer

‎12-04-2023 02:23 PM

Hey everyone,

 

@DekeG, I wanted to check if you still need help with the Nest Cam (battery). Have you seen MplsCustomer’s response above? If yes, how was it?

 

Also, you can reset the camera to factory settings to isolate the battery issue. Here’s how:

 

  1. Save any video history on the device, if any. Follow this guide.
  2. Unmount the Nest Cam (battery), and then locate the reset pinhole on the back of the device. Connect the device to the USB cable and charger.
  3. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
    1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
    2. At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
  4. Release the button. Your device will be restored to its factory settings.
  5. After the factory reset, your device will appear as "offline" in the app until you remove it. Also, the status light should be pulsing blue. If not, repeat step 3.
  6. To remove it from the app, open the app, then tap Settings > Remove Device > Confirm.
  7. Make sure the phone is connected to the same Wi-Fi network as the selected network for the Nest device.
  8. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
  9. Cellular data should be turned off.
  10. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
  11. Start adding the device back to the Google Home app.

Let me know how it goes.

 

Thanks for the help, MplsCustomer.

 

Regards,

Lance

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