08-12-2024 07:46 AM
Hi,
the first time i configure my Doorbell, all is good but after reset to apply new wifi connexion, when i create a new zone , i have no possibility to choice an event , because no events listing and i have message, notifications are disable
i don't know where i can activate notification ( my mobile phone android notification is up , google home notification is OK ) so i m lost for this problem.
thank you for help
08-12-2024 09:03 AM
In the Google Home app, have you enabled recording for at least one event type under Settings | Events | Seen events? And then enabled notifications?
08-12-2024 09:16 AM
@MplsCustomer thanks for reply. So yes i go in settings, events, but i find i have no activate video recods , it s why i have no events, good thanks
08-12-2024 11:45 AM
That is odd. If deleting and reinstalling the Google Home app does not fix the problem, perhaps you should contact Support:
1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.