Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Where can I buy a new chime connector

Community Member

Hi all, I’m a bit desperate be cause I can’t find a shop to buy a new chime connector. I’ve moved half a year ago and now finally got the time to install my Hello again. Now my connector is missing and of course now one knows where to look and also not where to buy 😵💫. Plz help me 🤞🙏




Unfortunately, Google Nest does not sell any spare parts. However, if you are within the 1-year-warranty, Support ( sometimes will provide a replacement.

Unfortunately my Hello is out of warranty. Does that mean that my Hello is down the drain? That would be very bad news. Google would make this world better, making me not throw away good working products because of a missing spare. Isn't there any other solution?

Community Specialist
Community Specialist

Hey folks,


Ray_NL, I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Could you fill out this form and let us know once you're done?


I appreciate the help, MplsCustomer.




Community Member

Hi Aatienza, just filled in the form.


Grz. Raymond

Hi Ray_NL,


Thanks for the update. We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.


Thanks for the help here, MplsCustomer and Archie.