Why am I limited by using Gsuite?

[SamwiseHolmes]

We have a Google Home set up, using my Gsuite account, with basically every Google device under the sun.

Why then, can I not set up the Nest Doorbell with this same account?

And why has this been brought up with Google for over a year with no action?

It is incredibly frustrating to be limited as a result of being a paying Google customer. 

Is my only option to erase all of the devices, automations, nest internet, all of our connected services, and start new with a basic Gmail account that I don't want to be registered on my phone? 

Is that the only way to add Nest Doorbell???

[David_K]

I won't sugar coat this, to setup Nest Doorbell (battery) requires a standard Google account. There isn't a way you'll be able to get it to work using a Google Workspace account unfortunately.

For me, I totally get the frustration but as it stands, and as has been the case for some time, Google don't support using Google Workspace accounts with Nest products unfortunately.

[SamwiseHolmes]

That's not true. Every other Nest product apart from Nest Doorbell works. We have multiple nest minis, nest hubs, nest speakers, and nest wifi. All works with the Google Workspace account.

The only item that doesn't appears to be Nest doorbell

[EmersonB]

Hi folks,

@SamwiseHolmes I hope the information provided by David above sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

I appreciate the help @David_K.

Thanks,
Emerson

[David_K]

Sadly, cameras do seem to be a product type that don't support Workspace accounts, at least as far as setup goes. I didn't say you wouldn't be able to setup every product, but support wise that's not covered.

Some Google Home app features are not available for Google Workspace (formerly G Suite) accounts. To access all Google Home app features available in your country, link a personal Gmail account instead.

Source: Link a Google Workspace account to the Google Home app - Google Nest Help

[SamwiseHolmes]

Thanks for the responses, I do appreciate it.

However I wasn't really seeking clarification of the fact that some features are not available to Google Home, I am aware of this. The question of "Why" is to seek an answer about why Google still hasn't rectified a system that makes life difficult for Google Workspace email accounts.

[EmersonB]

Hi SamwiseHolmes,

I know how important this is for you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep your eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates.  Let me know if I can assist you with anything else.

Regards,
Emerson

[EmersonB]

Hey SamwiseHolmes,

I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.

Best,
Emerson

[EmersonB]

Hello SamwiseHolmes,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Thanks,
Emerson