Why are cameras not recording 24/7

[Ncowen2004]

I have 3 Google nest cameras. Two of them plugged in. Why are they not recording 24/7? And how can you decrease the retrigger time between events?

[MplsCustomer]

@Ncowen2004 

Do you have a Nest Aware Plus subscription? If you go to Settings | Video | Video history in the Google Home app for your cameras, which option is selected?

The cooldown period after an event is not configurable.

[Organicskincare]

Two Nests are mine. It appears OK upstairs. Nest downstairs is misreading the temperature (higher than it is), and the AC won't turn off. The temperature in the downstairs area of the home was dropping, so I raised the set point to halt it. Now AC repeatedly attempts to restart. attempting to adjust Nest to the right temperature. It reads 85°F, while the upstairs unit is set to 74°F, holding its temperature, and cycling normally. It can't be 85F since it's cooler downstairs than it is upstairs. They are the same age. Both are connected to the same WiFi network without any network problems. Already restarted the downstairs Nest without affecting the temperature measurement. Although it is off by more than 10 degrees, it appears to be tracking.

[MplsCustomer]

@Organicskincare 

You should create your own thread in this forum, rather than posting unrelated questions about thermostats on a thread about cameras ("Why are cameras not recording 24/7?").

[EdmondB]

Hello Ncowen2004, 

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

I Appreciate the help, @MplsCustomer.

Best,
Edmond

[EdmondB]

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Edmond

[EdmondB]

Hey there, 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Edmond

[Ncowen2004]

Hi! Yes I have the subscription. Sensitivity is set to high and video quality is at max

[Ncowen2004]

Also if they are supposed to be recording 24/7 there shouldn't be a retriever time, correct?

[MplsCustomer]

@Ncowen2004 

The cooldown period means you may not get a notification a minute or two right after a previous notification, but the camera continues to record.

Do you have a Nest Aware Plus subscription (for 24/7 recording)?

If you have the plugged-in battery cameras did you check the setting for your cameras under Settings | Video | Video history in the Google Home app? Is "60 day event and 10-day 24/7 video history" selected?

And if you have the Google Nest Outdoor Cameras, under Settings for your cameras in the Google Nest app, is "Video recording" turned on, and under Nest Aware, does it say "Active: Nest Aware Plus"?

[Jenelyn_O]

Hi Ncowen2004,

I just want to check if you managed to see the response above. Please share with us your answers to the questions, as it will help us to move forward.

I appreciate the help, @MplsCustomer and Edmond.

Kind regards,

Jenelyn

[Jpasilla]

I have 3 outdoor cameras that randomly stop recording at night. I noticed this to be an issue after the latest update. My wired doorbell records everything. I have reset all 3 cameras, the sensitivity is set to high and every once and a while the record early am and late pm videos. Google just keeps telling me to reset my cameras and check my internet and my charges on the cameras! 

[Lance_L]

Hi everyone,

Thanks for posting in our Community. I’m sorry to hear that you’re having issues with your Nest cameras and for the delayed response here. I know how it feels when something isn’t working the way it should. Let’s check it out.

@Jpasilla, could you tell us the case ID from the interaction with our support team so I can take a closer look?

@Ncowen2004, buzzing in — do you still need our help? Don't hesitate to reach back if you do.

I appreciate your help, MplsCustomer, Edmond, and Jenelyn.

Best,

Lance

[Jpasilla]

Your Google Support Inquiry: Case ID [6-0534000034370]

[Lance_L]

Hello Jpasilla,

Thanks for the case ID. I appreciate your update. I’ve sent a follow-up to the team working on your case. Hang tight; the team will let you know once we have more information to share.

Keep me posted.

Regards,

Lance