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Why can’t I talk to a live person?

Smclaunch
Community Member

I am trying to renew my best aware.  Not working.  I need to speak to a live person. 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Smclaunch 

The best Google Nest offers us customers is the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription." Depending on the time of day and location, you may get a phone option for the contact:

https://support.google.com/googlenest/answer/9233159?hl=en

Hi folks,

 

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

 

I appreciate the help here, MplsCustomer.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey Smclaunch,

 

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Best,

JT