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Why is nest aware only available in some countries?

JPStrydom
Community Member

I live in South Africa and I have a Nest Doorbel Cam (Battery), and I can't get a Nest Aware subscription. It's quite annoying because the camera only remembers a few minutes worth of recorded data, so without a Nest Aware subscription the camera isn't super useful. Is there a reason one can only get nest aware in certain countries? Will it ever be available in South Africa?

4 REPLIES 4

EmersonB
Community Specialist
Community Specialist

Hello JPStrydom,

Thanks for posting here in the community. Nest Aware subscription as of the moment is only available to the countries listed in this link. We would suggest you keep an eye on the Google Store to check if the subscription is available there in that country. Let us know if you have other questions.

Regards,
Emerson

EmersonB
Community Specialist
Community Specialist

Hi JPStrydom,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Aware subscription? Were you able to read the information and check the link I've shared? In case you have an update, you know where to find us.

Thanks,
Emerson

Thanks for the feedback. Is there anyway users can request service in a country, or show interest?

EmersonB
Community Specialist
Community Specialist

Hey JPStrydom,

We appreciate your interest however, we don't have any news to share when it is available in your country. We're always looking for ways to improve and we'll take it as feedback.  I'd suggest you send feedback about your concern using this form to let the Google Engineering team know about your concern. While they won't respond directly back to you, this is the best way to let them know about this. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.
 
Best,
Emerson