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Why is the NEST site so slow?

Community Member

The site is so slow. On PC it often doesn't work at all and just keeps running circles. I'm close to throwing all NEST camera's out. What use is a camera if you can't quickly look up the footage?

Note, I have different PC, I use fixed line internet (with or without wifi), 4G and 5G connections. It is the browser that is the issue. And it doesn't matter which. Firefox, Edge or Chrome, it's a blue turning circle that I get. 


Community Specialist
Community Specialist

Hi taas,


I’m sorry for the delay and to hear that accessing your camera on a web browser is slow. Let’s sort this out — a few questions: when did the issue start? Is your Chrome browser up to date? Do you have more than one browser tabs and windows open while accessing your cameras? Also, do you have another device to check the web browser?


Try deleting the browser’s cookies. Here’s how:

  1. On your computer, open Chrome Chrome.
  2. At the top right, click More More > Settings Settings.
  3. Click Privacy and security > Cookies and other site data.
  4. Click See all site data and permissions > Clear all data.
  5. To confirm, click Clear.

Important: If you remove cookies, you're signed out of websites and your saved preferences could be deleted.


Let me know how it goes.




Community Specialist
Community Specialist

Hey there,


It's me again. I want to make sure you're all good — did those steps work?



Community Specialist
Community Specialist

Hello there,


We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.