Internal USB port broken

[Chaz_In_Action]

Is there a way to repair the USB port if it snapped off of the motherboard? It’s a clean break at the soldered joints. My kids pulled it off the wall and it fell on the charger cable and it snapped the charger port off. 

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[Jhonleanmel]

Hey folks, 

Chaz_In_Action, checking back in — have you had the chance to fill out the form?

Best, 
Mel

[Jhonleanmel]

Hi everyone, 

I wanted to follow up and see if you are still in need of any help. If so, please fill out the form so we can help you further.

Best,
Mel

[Chaz_In_Action]

Yes, I have filled the form out twice now.

[EmersonB]

Hello everybody,

@Chaz_In_Action we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

I appreciate the help, Brad and Mel.

Regards,
Emerson