Why my Nest is not recording?

[Radesha]

• My nest cam suddenly decided to stop video recording and only shows  camera pics. I payed a yearly fee in January 2022 and I am still experiencing the same on Nest and Google Home. Help!

[MplsCustomer]

@Radesha 

It looks like your Nest Aware subscription is not active for your camera. Here is a Google Nest Help page on what you get (under the "Free tier" column) if you do NOT have a Nest Aware subscription:

https://support.google.com/googlenest/answer/9681538?hl=en

Do you have multiple "homes" in the Google Home app.  If so, your Nest Aware subscription needs to be in the same "home" as your Nest Camera. (If you go to Settings in either the Google Home app or the Google Nest app and select "Nest Aware", it should indicate either "Active Nest Aware" or "Active Nest Aware Plus".

Here's a thread on multiple "homes" with a Nest Aware subscription:

https://www.googlenestcommunity.com/t5/Nest-Aware/Do-Multiple-homes-require-multiple-nest-aware-subs...

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.