Wifi and Nest

[Terry57]

We installed 2 Nest doorbell cameras & 2 Nest cams with floodlights.  Since then, our Internet keeps disconnecting and reconnecting with Live video unavailable.  Not techy at all!  What to do?  Call a Nest Pro?

[gilleslibre]

Do you know if it is your Internet service which is disconnecting and reconnecting of simply the cameras which are disconnecting and reconnecting to your wifi? 

In the first option, you need to contact your Internet service provider and ask for correction of the problem. 

If instead, which is the more probable cause, you could add a wifi extender to try to correct the problem, or replace your router with a mesh router. Ask your Internet service provider what they would recommend to correct the situation. 

[gilleslibre]

For your information, I had a similar problem with one of my five cameras consistently disconnecting and reconnecting. I added a wifi extender in the area where this camera is situated, and my problem was resolved. Now, this camera never disconnects. 

[EmersonB]

Hi everyone,

@Terry57, thanks for bringing this up to our attention. How's it going? Were you able to follow the steps that gilleslibre has shared? In case you have an update, you know where to find us.

I appreciate the help, gilleslibre.

Regards,

Emerson

[EmersonB]

Hello Terry57,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Best,

Emerson