Wired Camera on Battery?

[Moonfox]

I just noticed that my wired Nest cam in my backyard shows a battery symbol on the live feed. The symbol appears to be less than half. The camera has always been plugged in, never disconnected, and hasn't had any problems in the last 13 months since I had it installed. The cable appears to still be plugged in securely. Why isn't it receiving power?

[MplsCustomer]

@Moonfox 

Your post says you have the Nest Cam with Floodlight. Some customers in this forum have discovered they have inadvertently turned off the switch for the circuit that powers their floodlights.

Otherwise, what you're reporting shouldn't happen. We've had a battery camera without floodlight, plugged in for 2 years, and it's always showing as "Plugged in".

[Moonfox]

I thought that might be the case, as I noticed my son had switched off the switch. However, even after turning it back on, the battery symbol is still on the live feed.

[boblazar]

Son!?!?!?! ..... Omfg holy **bleep** no way your this much of a monster 

[MplsCustomer]

@boblazar 

If it doesn't eventually correct itself, you could try contact Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[boblazar]

That's me sorry I reversed hacked you only possible because you tried to hack me first...I wonder what you would do if you were me lol....maybe don't live like a superficial selfish scumbag and you don't have to worry about issues like these 

[Moonfox]

What? O.o

[EdmondB]

Hello everyone,

@Moonfox, I’m sorry to hear you’re having trouble with this. No worries; we'll check this out. Have you tried doing a factory reset on your Nest Cam Floodlight? Here is a link on how to restart or factory reset Nest camera or doorbell.

@Wally1, i'm happy to hear that this has been sorted out. If you need further help, let me know.

I appreciate the help, @MplsCustomer.
 

Best,
Edmond

[Moonfox]

I reset the system and it seems to be resolved now. Thank you!

[EdmondB]

Hi there, 

Thanks for keeping us in the loop, and I’m glad it’s resolved now. Please let us know if you have additional questions. 

Best, 
Edmond

[Wally1]

Hi. I had the same issue , and the problem was the cable . I bought another one on internet , and worked back .