@stephaniearbo
The chime connector should be included in the box. It came with all three of our 1st gen Google Nest Hello Doorbells, and the chime puck is listed as one of the things that comes with the 2nd gen doorbell in this Help topic:
https://support.google.com/googlenest/answer/12570869
If you need to contact Support:
1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.
