not able to login to home.nest.com

[eprasad]

I recently migrated to Google Home from NEST. however i would like to download a timelapse video for few hours from nest, which is not available from google home.

Online content shows that I need to go to home.nest.com to download the content from pre migration. But I cant log in to home.nest.com from the browser. 

please advise as to how I can download timelapse video that was recorded in nest before google home migration.

Thanks,

[MplsCustomer]

@eprasad 

Once you've migrated your Nest Account to a Google Account, you log into the Google Nest app using the "Sign on with Google" option" using your Google Account, and you log onto the home.nest.com in a similar fashion.

That's how it's worked since we migrated in 2020.

[eprasad]

Thanks for your response. Here are the issues, though!

1. First, the home.nest.com login doesn't work. It keeps looping me through the "Sign in with Google" prompt.

2. Once I migrated to Google Home, I can't view the previous recordings ( recorded at Nest) with Google Home.

3. If I launch the Nest App, I can view the videos until the migration point. However, I can't use the timelapse function from the App to download between two timelines. Online info shows that I have to go to the web version of home.nest.com to use this feature. As I stated above, login to home.nest.com is not working.

Thank you for your prompt response.

[MplsCustomer · Accepted solution]

@eprasad 

The posts I've seen reported that the looping back to the "Sign in with Google" occurred when (third-party?) cookies for google.com and/or nest.com were not allowed.  (See this post: https://www.googlenestcommunity.com/t5/Home-Automation/Nest-web-interface-fails-to-login-to-my-Googl....)

Not being able to see prior recordings in the Google Home app and seeing them only in the Google Nest app does NOT occur when MIGRATING from your Nest Account to a Google Account, but DOES occur when you TRANSFER 1st gen cameras and doorbells from the Google Nest app to the "Public Preview" version of the Google Home app:

"Once you move your Nest Doorbell to the Google Home app, you'll only be able to use it there. The Nest app will no longer show live video or save event history. Your video history before the transfer stays there until it expires."

https://www.googlenestcommunity.com/t5/Blog/Public-Preview-updates-Expanded-support-for-Nest-Doorbel...

We are not using the "Public Preview" version and are not TRANSFERRING our 1st gen cameras and doorbells because it still lacks so many Nest app functions:

https://support.google.com/googlenest/answer/13038234?hl=en&sjid=14087645251863703787-NC#zippy=%2Ctr...

[eprasad]

Thank you,

allowing the third-party cookies seems to have worked for log into home.nest.com. I will check on the timelapse function now for the old recordings.