Wired Nest Cam power issues

[JeanS]

After changing WIFI provider, I removed the camera from my Google Home app per the intructions. Now the camera will not work. Going through the set up, the white power light comes on for only 3-5 seconds then goes off. Cannot complete the set up process. Tried multiple outlets. I have two other cameras currently not working until I can figure this out for changing the wifi connection. 

I also have Nest Thermstats on the Nest App which I was never able to move over to the google app.

Any help would be appreciated.

Thanks, Jean

[MplsCustomer]

@JeanS 

Google Nest does not make it easy to update Wi-Fi settings, so their first recommendation when getting a new router/modem is to set the network name (SSID) and password to the same values used on your old router/modem.

If you can't do that, then you should really remove the devices from the Google Home app (or Google Nest app, as appropriate) while you are still on your old Wi-Fi network and the devices are still online, make sure they've factory reset, and then reinstall them in the appropriate app while on your new Wi-Fi network.

If you can't do that, then you need to do a manual factory reset and then reinstall. (This can be problematic for older 1st gen cameras that can only be factory reset by removing them from the Google Nest app.)

https://support.google.com/googlenest/answer/9223711

The process is different for thermostats (we don't have any):

https://support.google.com/googlenest/answer/9223192

Nest thermostats that are installed in the Google Nest app are supposed to AUTOMATICALLY appear in the Google Home app if you're logging into both apps with the same Google Account and are using the same Google Nest "home/structure".

If you want to contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[EmersonB]

Hello everyone,

@JeanS, thanks for reaching out here in the Community. When connecting a Nest Camera to a new network, it will require you to not just remove it from the app but you also need to reset it to the factory default and make sure it has a pulsing blue light indicating that it's ready to connect.

You don't need to move your Nest Thermostat manually to the Google Home app. As long as you're using the same email address you'll be able to see it in both apps and control it.

I appreciate the help, MplsCustomer.

Regards,

Emerson