Wired Nest Camera with Floodlight

[tomob]

I recently installed a wired nest camera with floodlight up at my remote cabin.

I access both the camera and the nest thermostat via the Google Home app on my android phone. I am subscribed to the "Nest Aware" service so all events are recorded and stored.

1. The camera live feed is rarely available (about 1 out of 10 times) and I get the error message "Camera Unavailabie"  "Live video unavailable"
2. When I check the History, about 40% of the recorded activity is not available and I get the message "This video isn't available yet. Check back later."
3. I check back later and the recorded events are still not available - some as old as two weeks.

Needless to say, but I'll say it.  This is VERY DISAPPOINTING.  I thought Google was an engineering company that solved problems?  The is a problem. The device I purchased to protect my property for $279.99 DOES NOT WORK AS PROMISED.

This seems like a waste of money.  Hello Google.  Are you shipping our beta products rather than ones ready for market?  That is exactly what this experience feels like.

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally. Also, what are your Wi-Fi speeds like? This could be more related to your internet and less the product. Please let me know. 

Best regards,
Brad

[janthadeus]

Hi folks,
 

Checking in — did you get a chance to try the suggested steps provided by Brad? If so, how did it go? Let me know if you need more help.
 

I appreciate the help here, Brad.

Thanks,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT