Wired Nest Floodlight cam not connecting after new Wifi

[lalan]

Team,

Very frustrated, gone though all steps, videos, forums etc. Not able to get my Floodlight option on the app.

The app recognizes the cam as an Nest cam Battery, where as it is a Wired camera with floodlight.

Done factory reset almost 5 times now , very frustrated.

Need help !!!

[MplsCustomer]

@lalan 

The camera in the floodlight fixture is actually the battery camera, but there should also be an option to install it as the floodlight camera.  We only have the battery camera, so I don't know how the option shows up.

[GeremiG]

Hi @lalan!

Thank you for posting in the community, and to @MplsCustomer for jumping in! I'm sorry to hear that your Nest Cam with Floodlight is being incorrectly identified as a Nest Cam (battery) in the Google Home app and that you are unable to access the floodlight option. I understand your frustration with device issues, particularly after you've already attempted troubleshooting. I appreciate your efforts in taking those steps before. I'm happy to help you!

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Let me know if you have any other questions.

Best regards,
Geremi