Wired Nest Hello Doorbell will not connect

[AerieH]

I have a wired Google Nest Hello doorbell, brand new from box and a new Google Hub brand new from box. Doing setup from my Google Pixel 5. First I try and add through Google Home app, and it says I have to use Google Nest app. Then Google Nest app cannot find the doorbell which is powered on (blue ring on). Thought maybe it was the amount of power so bought an AC 16V adapter, and it still doesnt connect. Confirmed that Pixel, Hub and Hello are all on same network. Did not have any issues with adding the Nest thermostat and it shows on the Hub and Pixel. Not happy with my choice to go with Google home so far...

[Brad]

Hi there, 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

• Do you still need help with this issue?
• What troubleshooting steps have you done besides what was said?
• I would definitely try to restart the device first
• How is your internet connection? The stronger, the better.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[greets04]

I am having this problem as well. I have done all the troubleshooting. Still cannot get the doorbell to connect. It says it's having problems connecting with the assisting device.

[AerieH]

I still have the issue. I contacted Google tech support and they dont respond quickly and I have done all the troubleshooting steps and nothing works. So I just have this stupid doorbell that ding dongs and has a camera that doesnt work. 

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.