I have purchased a doorbell for slightly less than two years, and it was fine until very recently the doorbell stopped working in the middle of the night. I checked my wire connection, and everything seemed to be okay. The device somehow was not able to get any power. I tried to power my device using a USB cord, the device was fine.
I contacted customer service and had a few Q&As. As we went over the voltage I had, I told him that it was 28V because I used a 24V transformer. This representative was confidently saying that must be the reason! I should have someone to replace the transformer and bring the voltage down to 12 - 24V. I tried to explain that it's normal to have 28V, and I had no issue for two years. The representative was so confident, and I was like.. ok.. you know your product better than me. I will give it a try.
Guess what? After having someone check my wire and replace a transformer, the device still doesn't work. I contacted customer service again, and I was told it could be an issue with the terminals and I would need to get a new one. Since my warranty has expired, I will need to purchase a new one.
I don't really care if I still have my warranty to get a new one for free or not. The money I paid for someone to check was more than I could have paid for a new device. What I am not happy with was that the strategy the customer representative had. Before the Rep offers anything that may cause a customer extra money, the Rep should have thought about other possible reasons that may cause the issue. So after the customer takes the advice and finds out the issue is still there, the Rep then won't tell the customer that oh! crap... that could be another reason. Sorry for the inconvenience.
So WHO IS GOING TO PAY FOR MY BILL? The Rep or me? Sorry for the inconvenience? It's not just an inconvenience! You caused me $200 bucks for basically nothing because the Rep was lazy and tried to close the case as quickly as possible! Should I trust customer service further??
