cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Wired gen 2 doorbell offline

LiquidFlames
Community Member

My wired doorbell goes offline intermittently. 

I've tested my Google Nest mesh network. All access points have excellent connections. My overall Wi-Fi speed is 800mbps down and 120 up.  The doorbell has power. I put a multimeter on the power wire. It gets plenty of power, around 18v.No other wifi devices are acting up. The doorbell will come back online by itself after a few hours. It's not hot to the touch when offline. I've tried a factory reset. My Google home app and Android are both up to date. When the doorbell goes offline, it shows offline on all devices including phones, nest home hubs, and a web browser on a laptop. Did I miss anything? If not, how do I go about requesting a replacement as it's only a month old.

1 Recommended Answer

gmelanymelissa
Community Specialist
Community Specialist

Hi there!

 

We appreciate your patience with this. We resolved an issue impacting some Google Nest devices.
If you're still experiencing issues, let us know by replying to this post.


Regards,
Melany

View Recommended Answer in original post

2 REPLIES 2

gmelanymelissa
Community Specialist
Community Specialist

Hi there!

 

We appreciate your patience with this. We resolved an issue impacting some Google Nest devices.
If you're still experiencing issues, let us know by replying to this post.


Regards,
Melany

Thanks. Is there some way to find out about system issues when they happen so that I don't go through all that troubleshooting for nothing?