Wireless camera

[Andrea2112]

Hi my camera stopped working, there is no live video and recors are not available...if they are, they are only 3 seconds long.

[janthadeus]

Hi Andrea2112,

Thanks for visiting the Community. My apologies for the late response here. I'm sorry to hear that your camera stopped working. Let's get this sorted — a few questions: what's the status light of your camera? What's the model of your Nest camera? How far is your camera from the router? When did the issue start? Also, do you have a Nest Aware subscription?

Looking forward to your response.

Thanks,

JT

[janthadeus]

Hi Andrea2112,

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance. 
 

Regards,

JT

[janthadeus]

Hi there,

It's me again. Just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT