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Wireless doorbell installation

Mh55
Community Member

Doorbell installation, I try to add the device doorbell to my current location, select nest doorbell (battery), scan the QR, read usage guidelines and privacy, help to improve yes, App ask if I have other nest devices, no, app wants to create a nest network then problem connecting the cloud, I try it several times, not able to add the doorbell. I need help.

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@Mh55 

It could be a problem on the Google Nest servers. If the problem persists, you could try contacting Google Nest Support to see if you have a defective doorbell that needs replacing, starting with this link:

https://support.google.com/googlenest/gethelp?hl=en

aatienza
Community Specialist
Community Specialist

Hey Mh55,

 

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.
 

I appreciate the help, MplsCustomer.

 

Thanks,

Archie

Mh55
Community Member

Sorry, not really

aatienza
Community Specialist
Community Specialist

Hey Mh55,

 

I'm sorry for the delay. To confirm, were you able to reach out to our support team about this? If so, do you have the case ID so I can take a closer look?

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. Have you had the chance to fill out the requested form? We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad