Won’t connect to wifi

[Aarron]

Hi all, I’ve just changed sky package and the camera can’t find the wifi. I’ve tried through laptop and phone

[MplsCustomer]

@Aarron 

Sigh.  Google Nest does not make it easy to change Wi-Fi settings, and there are regular posts like yours here.

Google Nest's first recommendation when getting a new Wi-Fi router/modem is to use the same network name (SSID) and password used on your old router/modem.  We did that when we got a new router/modem and didn't have to update any of our Google Nest devices.

https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Ctry-the-same-network-name-and-pa...

If you can't manage to do this, then you're supposed to remove the Google Nest device from the Google Nest app or Google Home app while you are still on your old Wi-Fi network, and then do a factory reset, and then reinstall while on the new Wi-Fi network.  Many customers don't know they have to remove the device while still on the old Wi-Fi and find themselves in a dilemma that only Google Nest Support can resolve.

You could try doing a factory reset and then try to reinstall, but that may not work.

[EmersonB]

Hi folks,

@Aarron how's it going with your Nest camera?. I just wanted to ensure that everything is covered here. I hope the information shared by MplsCustomer sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

I appreciate the help @MplsCustomer.

Thanks,
Emerson

[aatienza]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie