Doorbell only record still

[Terrance]

Nest doorbell use to give me live recorded clips, now it only give me snapshot. How or why did it just change 

[MplsCustomer]

@Terrance 

Did you have a 30-day free Nest Aware trial subscription that just expired? Do you have an ongoing Nest Aware subscription? What doorbell do you have, the Google Nest Doorbell (Battery)?

https://support.google.com/googlenest/answer/9681538?hl=en

https://support.google.com/googlenest/answer/9233159?hl=en

https://support.google.com/googlenest/answer/9546397?hl=en

[Brad]

Hi there, 

Sorry to hear that you're experiencing this, I understand how upsetting this may be, and I'm happy to assist you. I am wondering the same as MplsCustomer, were you previously on a Nest Aware trial period that may have ended? If so, that would be why you are not seeing the same features. I would suggest you look into subscribing to Nest Aware. Here is a great link on how nest aware works and how to subscribe. In addition, here is a link on how to manage your subscription. 

Best regards,

Brad

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

Thanks,

Archie

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie