Nest doorbell won’t factory reset

[khosni]

I’ve tried to factory rest my camera as it stopped charging and all I get is a solid white light. No flashing yellow lights as suggested. This is the second time now having this same issue, the last time I exchanged my doorbell. I don’t want to keep doing this.

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. It is strange that the device is not factory resetting. Not sure if you have tried yet, but the first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally. Please let me know if you need further assistance. 

Best regards,
Brad

[MplsCustomer]

@khosni 

Is it possible when you're inserting the paper clip that you're not fully depressing the reset pin? (I've had problems with reset pins on electronic devices.)

A solid white light can mean restarting (as when depressing the reset pin for 5 seconds), or it can mean the BEGINNING of the factory reset cycle, where the pin needs to be held down until you get a flashing yellow light and a countdown tone (https://support.google.com/googlenest/answer/9268073?hl=en#zippy=%2Cgoogle-nest-doorbell-battery).

If this isn't helpful, please disregard it; I'm just another Google Nest customer.

[EmersonB]

Hi folks,

@khosni I just wanted to follow up and see if the steps above work?. Let me know if you have any additional questions from here.

I appreciate the help @Brad and @MplsCustomer.

Best,
Emerson

[aatienza]

Hey folks,

It's us again. I wanted to check back in to see if you still need help. Feel free to let us know if you do.
 

Thanks,

Archie

[aatienza]

Hey everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie