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Nest hello 1st gen will work on some phones but not others

CPiv
Community Member

‎10-21-2022 04:24 PM

Installed nest hello in new house. Some home members can view camera on google home app while other cannot see and are getting a message that camera is offline. Any help in connecting the ones who cannot see camera?

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Brad
Community Specialist
Community Specialist

‎10-26-2022 10:09 AM

Hey there,


Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally. Thank you, @MplsCustomer for your help. 


Best regards,
Brad

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aatienza
Community Specialist
Community Specialist
In response to Brad

‎10-31-2022 06:18 PM

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

 

Thanks,

Archie

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aatienza
Community Specialist
Community Specialist
In response to aatienza

‎11-01-2022 07:24 PM

Hey everyone,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

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