10-21-2022 04:24 PM
Installed nest hello in new house. Some home members can view camera on google home app while other cannot see and are getting a message that camera is offline. Any help in connecting the ones who cannot see camera?
10-21-2022 06:25 PM
It doesn't help you, but other customers in this forum have reported Google Nest devices showing as "offline" for another household member. It seems to be a recurring issue.
On this post, the problem went away after awhile:
On these posts, no resolution is posted; I don't know whether that means the problem just went away or what:
https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Camera-not-connecting-on-another-home-m... (just posted today)
10-26-2022 10:09 AM
Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally. Thank you, @MplsCustomer for your help.
10-31-2022 06:18 PM
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, Brad.
11-01-2022 07:24 PM
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.