First of all Google nest customer service sucks worse than anything I’ve ever dealt with. They disconnected their phone numbers they totally suck you can’t talk to anybody about product issues or subscription issues cancellations or anything. I’m dropping them fast
For Nest Aware issues, you can try the "Contact us" option under "Nest Aware Premier Care" on the page below. They say you: "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."
Google Nest really needs to publish the contact number like they used to. This method of trying to get them to call you proved to be a real pain in the butt and was very frustrating.
@Neatsucks, thanks for reaching out here in the Community. How's it going? Were you able to reach our support team or are they able to call you? Don't hesitate to update us here.
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
I was finally able to get a call back. But the idea that the number isn’t published and you need to dig through later after layer just to find the screen to request help isn’t a positive experience
It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
I’m sorry to hear about your experience contacting our support team. Please save the call back request form for your future reference, should you need help in the future. To make sure, do you have other questions or concerns?
Thanks for the help here, MplsCustomer and Emerson!
