bad charge cable

[hmm45mins]

Spent 45 mins on the phone with customer support trying to get a replacement for a bad cable out of the box.  Bad cable has only 3 electrodes on the magnetic end.  I can buy a new one from google for $14.99 but i thought... no dice!  45 mins twice and they cannot figure out how to ship me a cable.  What a joke!  Google customer support is useless and helpless!  Buy a different camera!!

[EmptyNester]

Hello,  I'm and end user like you but I can try an escalate this and see if I can get you some help.

[EdmondB]

Hello hmm45mins, 

I’m sorry to hear about the trouble you're having with your Nest cam.To help you out, I'd like to get more details about your situation. Could you please share the Case ID when you contact our support team?

I look forward to your response.

Best,
Edmond

[hmm45mins]

7-3841000035936

[hmm45mins]

The support team has no knowledge or understanding of the products they are trying to support.

They asked me;

Serial Number (twice)

What product it was (I gave them the serial number already)

What cable was defective (There is only 1 cable that comes in the box with that product)

Could I send them pictures of the cable?

Do I know if it is under warranty?

45 minutes last week and 1 hour 13 minutes last night!  No confirmation of a cable being shipped yet!  I could probably walk to China to get one curbside faster than using Google Customer Support!

[EdmondB]

Hi there, 

I'm sorry to hear that you had a bad support experience. We'd be more than happy to help you out. Can you take a quick sec to fill out this form for me? Once you're all done, just let me know. 

Cheers,
Edmond

[EdmondB]

Hey there, 

I wanted to follow up and see if you were able to fill out the form?. Let me know if you have additional questions.

Best,
Edmond