Hi everyone,
Thanks for reaching out here in the Community. Don't worry we'll go ahead and help you out. To further isolate this issue, how far is your Nest Camera from your Wi-Fi router?
Give these steps a try:
- Unplug your Nest Camera from the power source, wait for 30 seconds, and plug your Nest Camera back in.
- Clean your Nest Camera lens.
- To clean the body, simply wipe it down with a soft cloth to remove any dust or dirt.
- To clean the lens, gently wipe away any dust with a soft lint-free cloth. Eyeglass and optics cleaning cloths are ideal to remove dust and oily fingerprints and they don't damage lens coatings. Customers can also use a compressed air duster made for electronics.
- For tougher smudges, like oily fingerprints on the lens, use a damp cloth with a drop of cleaning solution that’s made for cameras, eyeglasses, and other optics.
- Sticker and the lens. Remove the sticker on the lens. Nest cameras come with a clear sticker that covers the lens to help protect it during shipping and setup.
- Dirty lens. Clean the lens with a soft lint-free cloth to remove dust or debris. Try our suggestions on how to clean your Nest camera.
Hit this link for more information and let us know how it goes.
Best,
Emerson
