cam baterry

[naza]

I cannot see the camera nest baterry  on the nest app. we added it to google home and can see it but not on the nest app

[MplsCustomer]

@naza 

Unfortunately, Google Nest decided to make its new cameras and doorbells (those released starting in the fall of 2021) work ONLY in the Google Home app and NOT in the Google Nest app or on the home.nest.com web page, while our older Google Nest cameras and doorbells are still administered and receive notifications in the Google Nest app.  We discovered this when we bought a Google Nest Camera (Battery) in Sept. 2021; since then we've seen posts from many customers in this forum who have discovered the same thing, and we've had to use 2 apps for our cameras ever since.

Google Nest's General Manager and Vice President posted this justification for this 2-app approach back in Sept. 2021; there has been no update since: https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

[Brad]

Hey folks,

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://bit.ly/3HtBgJC web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. 

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. 

Best Regards,

Brad

[SteveT1]

Hi folks,

I appreciate the help @Brad. Checking in to see if you have further concerns about your Nest Cam (battery)? Feel free to update this thread, and we're happy to assist you further.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Steve