camera not recording 100% of time

[paul1437]

just migrated to google acct from nest and now my cameras are not recording 100% of the time.  How do I fix this?

[MplsCustomer]

@paul1437 

What does "cameras not recording 100% of the time" mean?

Migrating from a Nest Account to a Google Account should not affect your Nest Aware subscription. If you had a Nest Aware subscription (30 days of event video history) or a Nest Aware Plus subscription (10 days of 24/7 video history and 30 days of event video history), you should still have the subscription.

However, if you had 1st gen Nest Aware subscriptions on individual cameras, those subscriptions will be disabled: https://support.google.com/googlenest/answer/9228198?hl=en#zippy= 

FYI: Google Nest now says they have 24/7 Nest Aware Premier Care for questions on Nest Aware; see the "Contact us" link under "Nest Aware Premier Care" on this page:

https://support.google.com/googlenest/answer/9233159?hl=en

[aatienza]

Hey paul1437,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.

I appreciate the help, MplsCustomer.

Thanks,

Archie

[aatienza]

Hey paul1437,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie