Nest Cam Wired

[StormTrooperJay]

I am doing a deployment of fifteen cams and one can is stuck in setup pulsing between white and green. I can't get it to factory reset no matter how long I keep the button held down for. It is splice wired via Cat6 but done exactly the same as other that are working properly. 

Pretty frustrated 😞

[janthadeus]

Hi StormTrooperJay,

Thanks for reaching out. I'm sorry to hear that and for the delayed response. Let's sort this out — a few questions: how far is your Nest camera from the router? Do you have the 1st gen Nest Indoor camera or the 2nd gen Nest Camera (wired)? Do you have an Android or iPhone? Are you getting any error messages? Also, what WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

Going over the steps here might help:

• Bring your phone closer to your Nest camera during setup at least 10 to 12 inches.
• Close all the apps running in the background of your phone, reopen the Google Home app then try adding it again.
• Restart your router, unplug your router from the power outlet. Wait for 30 seconds, then plug it back in.
• If all else fails, factory reset your camera in question. Carefully follow the guide in this article.

Let us know how it goes.
 

Thanks,

JT

[aatienza]

Hey StormTrooperJay,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie