camera replacement part

[beegeehome]

i’m not sure what happened, but the top half of the plastic half circle around the camera has broken off . Is there ways to order a new plastic piece

[KevinGR]

Hi @beegeehome,

Thank you for posting in the community. I understand that the plastic ring around your Google Nest Camera has broken off and you are looking for a replacement part. No worries, I’m happy to help you with this.

To assist you further, could you please provide a few more details?

• Could you describe how the damage occurred?
• Which model of Nest Camera do you have? The following article might be helpful: Technical specs for Nest cameras and doorbells.
• Could you please provide a picture of the camera showing the broken part?

I'll be waiting for your reply.

Best regards,

Kevin.

[beegeehome]

apologies for the delay. i’m not sure how the damage occurred. i live on a highly trafficked street and came home one day to the damage. please see the photo for details 

 

[KevinGR]

Hi @beegeehome,

Thank you for your reply and for providing the photo. Because the damage was caused by a third party and there is no record of how it occurred, we are unable to offer a complimentary replacement under our warranty. Additionally, we do not stock or ship individual components for this model. If you have any other questions or need further assistance with your Google Nest Doorbell, please feel free to reply to this post.

I'll be waiting for your reply.

Best regards,

Kevin.