cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

can’t reconnect Nest cam to new router

thumpus123
Community Member

I have tried everything to connect my nest cams to my new router, keeps failing, when I got to connect the cameras, the light goes from white to green not white to blue so it fails everytime, I have tried to reset by pushing on the pin hole but it doesn’t work either. What am I missing?

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@thumpus123 

Did you follow the "Factory reset" instructions (not the "Restart" instructions) here?

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=8395025823561421071-NC#zippy=%2Cnest...

And then did you try reinstalling your camera in the Google Home app?

thumpus123
Community Member

yes to both

@thumpus123 

Without some more specific details (such as, was the factory reset successful, as described in the Help topic), and what exactly is happening when you try to reinstall your camera in the Google Home app, it's hard to tell what's going wrong.

You could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.