connecting a new indoor wired camera

[ALMUSTANGMAN]

Trying to install 2nd gen. wired indoor camera. This is first camera. I went through all the set up instructions. it's not finding anything to connect to and it's not asking me for wifi password. We are using google home app. What should we do ? 

[Babygirl_Aly]

I have the same exact problem… I been having this nest cam indoor for a while now and I still haven’t found a way to get it connected to my Wi-Fi so I basically spend wayyyyy too much money than it’s worth because so far it’s useless…. & unfortunately I lost the receipt so I’m not sure if i can return /:

Can anyone help with solution ? Really look forward to using this if possible ..

[Renfoto]

I have the same issue..

[needhelp1111]

same issue here.  Says Cant connect to assisting device.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Greg_Cooper]

Hi Brad, I purchased 2 2nd gen indoor wired cameras. The one installed as directed however the second just says cannot connect to assisting device.

Any suggestions?

[Brad]

@Greg_Cooper

This issue that some people were having with the installation process has been an ongoing bug. I am afraid I do not have a direct fix, but you can try to remove the device off your Home, and add it back again. Do you have any other Nest or Google devices in your home? If not, it should allow you to connect without an assisting device.

Best regards,

Brad.

[Greg_Cooper]

Hi Brad,

I have the nest router and the 3 points and one 2nd gen indoor wired camera which worked absolutely fine.

I have yet to be able to successfully connect the other camera, so I’m I have nothing to remove?

any suggestions?

Cheers

Greg

[Brad]

@Greg_Cooper

I have seen this work for some other customers, but try Factory Resetting the brand new camera that is giving you the message. I wanted to remind you of some Important things to know before you factory reset. After you factory reset your camera or doorbell:

• Your camera will forget your Wi-Fi network name and password.
• Your camera will be "Offline" in the app. You won't be able to use it until you remove it from the app and reconnect it.
• Any custom camera settings will revert to default settings.
• If you want to save any video footage, before you factory reset, create video clips or timelapses and download the files to your phone or computer.
• If you have a Nest Aware subscription and you plan to continue using your camera or doorbell with the same account, do not cancel your subscription.
• If you plan to get rid of your camera or add it to a new account, before you factory reset, cancel your Nest Aware subscription. After you cancel, your camera's entire video history, Activity Zones, and snapshots will be erased as soon as you remove your camera from the app. Once your video history and snapshots are deleted, they're gone forever. They cannot be recovered. We do not keep backups.

Important: Because a factory reset permanently erases the items listed above, we don’t recommend doing it as a troubleshooting step until you’ve tried restarting your camera and other troubleshooting options.

Best regards,

Brad.

[CAmendt]

I'm having a connetion issue too. Wired Cam 2nd Gen. 

I connected it previously and then need to make changes to my router. Now I cannot get connected to the camera even though I set up the SSID and password the same as the previous router config. I tried removing the cam from my home app to reset it but that didn't help. At this point, I have a green light on the front and it won't allow me to set it up. It won't connect to the app. I have a doorbell and many other IOT products. I have no problems with those because they have a hardware reset button... Does this unit have a hidden reset button or procedure?

Thanks,

Craig

[CAmendt]

Nevermind. I found the hole about 10 minutes after I posted that. My camera is working fine now.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.