Not sure I'm following. I just read it's the Nest Cam Indoor you're referring to, which is setup in the Nest app. That means after the previous owner's video history has expired, which can take up to 60 days, you'll be able to pair the camera to a different account. It will not let you do that until the video history expires, and there is no workaround unfortunately. This is occurring because you're not able to access the account it was setup with to remove it from that account. If you were able to remove the camera from the account first, you'd be able to set it up with a different account right away.
If you would prefer, here is how to contact the Google Nest support team directly.
- Go to Contact Us - Google Nest Help
- Select an appropriate product or category, type a brief description of the issue, then click Next.
- Click Other, then click Next step.
- In the Resources section, click Next step.
- Choose to get a phone call, call or chat with the team, depending on availability in your country.
