cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

door bell is warm to touch

yaacov
Community Member

Hi. I have just finalized i stalling the nest doorbell. all working fine. video audio and sounds. it is wored co nected to an external chime and I use a transformer of 16V and also have tried the 12V. both works fine aside the doorbell feels hot/warm when touched. is that normal? 

1 Recommended Answer

MrVacca
Silver Product Expert
Silver Product Expert

Hi @yaacov 

I've had to be "warm" before but not what I would consider hot.  I'd just keep paying attention to see if it begins to start consistently losing connection.  That would then lead me to believe that it's becoming too hot and overheating, but if it's continuing to work just fine, I believe you are all good to go!

View Recommended Answer in original post

6 REPLIES 6

MrVacca
Silver Product Expert
Silver Product Expert

Hi @yaacov 

I've had to be "warm" before but not what I would consider hot.  I'd just keep paying attention to see if it begins to start consistently losing connection.  That would then lead me to believe that it's becoming too hot and overheating, but if it's continuing to work just fine, I believe you are all good to go!

JillG
Diamond Product Expert
Diamond Product Expert

Hi yaacov,

From Nest support:

Nest cameras and Nest doorbells, like most electronics, produce some heat when they're on. Cameras and doorbells work harder when they stream video and audio, send alerts, use Night Vision, or do other activities. All of these activities create additional heat. This extra heat is normal, and doesn't necessarily mean your Nest camera is overheating. You can expect your camera to be warm to touch.

Make sure you use your camera in the environment it was designed for.

  • Nest Cam IQ Indoor, Nest Cam Indoor, Dropcam: 32°F to 104°F (0°C to 40°C)
  • Nest Cam Outdoor, Nest Cam battery: -4°F to 104°F (-20°C to 40°C)
  • Nest Cam IQ Outdoor: -40°F to 113°F (–40°C to 45°C)
  • Nest Doorbell wired: 5°F to 104°F (-15°C to 40°C)
  • Nest Doorbell battery: –4°F to 104°F (–20°C to 40°C)

Tips to keep your camera or doorbell cool

While your camera or doorbell are designed to effectively handle the expected heat during normal operations, there are a few things you can do to help keep it cool.

  • Put your camera or doorbell in a well-ventilated space.
  • If your camera is hidden, make sure air can flow freely around it.
  • Don’t encase your camera or doorbell in a container that could cause overheating.
  • Don't cover your camera or doorbell with cloth, molded silicone covers or skins, or any other materials.
  • If you have an outdoor camera or doorbell, you can give it some shade to keep cool, especially in climates with a lot of warm and sunny weather. You can mount your camera or doorbell under an eave or overhang, or even install a small shade above it.

That should help!

MAbiking
Community Member

Is ~85 degrees fahrenheit a normal temperature for the Google Nest Doorbell (Wired) - Formerly Hello? The reason I ask is because that's one of the temperatures I read using a thermometer. Some of the other readings were over 90 degrees. It's 61 degrees F outside right now. My licensed electrician installed a new Maxdot Doorbell Transformer 16v 30va Hardwired Door Chime Transformer today. Everything seems to be working fine (i.e. app, video, mechanical chime works for the front and back door, etc.), *except* the doorbell is getting hot/warm. I'm still waiting to hear back from Google.

Juni
Community Specialist
Community Specialist

Hi MAbiking,

 

Thanks for reaching out. Please fill up this form with all the needed information, then let me know once done.

 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

I wanted to follow up if you are still in need of any help. If so, please fill out the form above.
 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

 

Best,

Juni