factory reset does not work

[lhp83]

my brother in law installed my nest door bell gen 2 wired

i tried to change the wifi password on the doorbell and followed instructions to remove it from my app and do a factory reset so that it could be added again

now the light stays solid white and no matter how long i hold down the reset button it does not blink yellow and factory reset, the light never turns blue indicating that it is ready to add

im stuck and ready to rip it off the wall please help!!

[dirtyelf]

i’m having the same issue. no matter what i do i can’t get my doorbell to factory reset

[Srfchik]

I’m having the same issue, except after the light turns white, it turns green and I still cannot connect it to my google home app. It doesn’t reset. I have completely taken it off the doorway and re-installed everything, white light comes on, then green. 

[MplsCustomer]

Sometimes customers have trouble getting that reset pin to stay depressed long enough for the result below:

Some customers discover their doorbells are defective and will not perform a factory reset. You can try contacting Support using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[dirtyelf]

i’ve held the button for up to 60 seconds with a paper clip, i’ve never seen a yellow light. i can feel the button release when i remove pressure from the paper clip

[MplsCustomer]

@dirtyelf 

The only thing I can suggest is to contact Support using the link and instructions in the post below. I've seen posts from other customers who have gotten their doorbell replaced because it will not factory reset.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Jenelyn_O]

Hi everyone,

I just want to check if you managed to see the response above. Were you able to contact our support team by following the link provided above? Please let us know if you still have questions or concerns.

I appreciate the input, @MplsCustomer.

Best,

Jenelyn

[dirtyelf]

i contacted support and they have initiated a replacement RMA

[EmersonB]

Hi everyone,

@dirtyelf, we're glad that your replacement is on its way. Let us know if you're still in need of assistance.

@Srfchik and @lhp83, how's it going? Were you able to perform the steps that MplsCustomer has shared above? In case you have an update, you know where to find us.

I appreciate the response, MplsCustomer and Jenelyn.

Regards,

Emerson