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How to see 24/7 video history on nest wired 2nd Gen doorbell in google home app?

Jcox26
Community Member

‎09-06-2023 09:09 PM

How to see 24/7 video history on nest wired 2nd Gen doorbell in google home app? I’ve paid for this and don’t see a way to do this.

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4 REPLIES 4

MplsCustomer
Bronze
Bronze

‎09-07-2023 08:09 AM

@Jcox26 

Click on this icon to switch to 24/7 timeline view:

IMG_645F6294A2C9-1.jpeg

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EmersonB
Community Specialist
Community Specialist
In response to MplsCustomer

‎09-09-2023 03:53 PM

Hi everyone,

 

@Jcox26, thanks for reaching out here in the Community. How's it going? Were you able to follow the steps that MplsCustomer has shared? In case you have an update, you know where to find us.

 

I appreciate the help, MplsCustomer.
 

Regards,

Emerson

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Jcox26
Community Member

‎09-09-2023 06:13 PM

The only thing that helped was the picture. The fact that no one with google support knew that  the iPad had to be in portrait and not landscape was quite frustrating. At least you should be able to do better now. Also you chat that instantly disconnects when the individual tells you do do something is infuriating!

But thanks for the picture.

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EmersonB
Community Specialist
Community Specialist
In response to Jcox26

‎09-13-2023 07:04 AM

Hello Jcox26,

 

We appreciate you getting back to us. We hope that resolves your concern. Also, I understand you sharing your thoughts here and we’ll take note of it. We'll ensure that we'll learn from your experience as we continually improve our products and services to deliver a better process and experience in the future. Let us know if you're still in need of assistance.

 

Regards,

Emerson

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