google battery dorbell

[nancyspiegla]

I am trying to reconnect my doorbell to a new wi-fi and the light never turn blue. it is fully charge and my google home , google nest and my hub is connected to wifi

[MplsCustomer]

@nancyspiegla 

Google Nest does not have a good way to change Wi-Fi settings on many of its devices. So their first recommendation is this:

"The simplest fix for most Nest products is to update your home network so that the network name (SSID) and password are the same as they were before. This will usually work even if you’ve purchased a new Wi-Fi router, as long as the manufacturer settings are the same."

If you can't do that, for the battery doorbell have to remove the doorbell from the Google Home app while you are still on the old Wi-Fi network. If you don't do that, you have to do a factory reset.

https://support.google.com/googlenest/answer/9223711

[PapaO]

You might have to connect the doorbell to the metal bracket before it will turn on. 

[Anonymous]

My neighbor couldn't get there's to rejoin no matter what google support recommended. They got angry smashed it and went amd bought a product that works and has after sales service from memory it may have been a "ring" doorbell.

[Juni]

Hi there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni

[janthadeus]

Hi folks,
 

Checking in — I just wanted to make sure if you’ve seen MplsCustomer and PapaO’s response. Let me know if you need more help.

I appreciate the help here, MplsCustomer and PapaO!

Thanks,

JT

[janthadeus]

Hey nancyspiegla,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT