google door bell zone not working

[mharrylall]

the zone is not working.  it not seeing my front porch nothing has change the camera is in the same position as it was when i installed over 2 years ago

i am see the street i want to see when someone comes to the door 

[Jeff]

Hey, mharrylall.

Sorry for the issues you're having with your zones. I imagine that's frustrating. I know it's been a few days, so I just wanted to drop in to see if this was still an issue and if you have tried any troubleshooting steps so far. I will be happy to help you sort this out if you are still in need of some help. Let me know.

Thanks.

[mharrylall]

hello 

thank you for getting back to me.  i remove the zones and recreated them but still having the same issues.  i have change phone from iphone 11 to 13 and have the same .  i can't see when someone is at the door.  i will try my laptop and see if i can recreate the zone with the front door 

[Jeff]

Hey, mharrylall.

Thanks for the update. If that doesn't work with your laptop, let me know and we'll look at what else we can do to help out.

Thanks.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.