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google door bell zone not working

mharrylall
Community Member

the zone is not working.  it not seeing my front porch nothing has change the camera is in the same position as it was when i installed over 2 years ago

i am see the street i want to see when someone comes to the door 

4 REPLIES 4

Jeff
Community Specialist
Community Specialist

Hey, mharrylall.

Sorry for the issues you're having with your zones. I imagine that's frustrating. I know it's been a few days, so I just wanted to drop in to see if this was still an issue and if you have tried any troubleshooting steps so far. I will be happy to help you sort this out if you are still in need of some help. Let me know.

Thanks.

mharrylall
Community Member

hello 

thank you for getting back to me.  i remove the zones and recreated them but still having the same issues.  i have change phone from iphone 11 to 13 and have the same .  i can't see when someone is at the door.  i will try my laptop and see if i can recreate the zone with the front door 

Jeff
Community Specialist
Community Specialist

Hey, mharrylall.

Thanks for the update. If that doesn't work with your laptop, let me know and we'll look at what else we can do to help out.

Thanks.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.