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google outdoor camera

Jellybean
Community Member

My outdoor camera is plugged in all the time but the google app is telling me that the camera is at 14%. I dont understand why it isnt charging if its plugged in. Please help with this issue. I also have an older Nest outdoor camera and i never have any problems with that one. 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Jellybean 

Is your power cable or charging cord plugged into the bottom of the camera with the cord feeding towards the FRONT of the camera? It seems odd, but it won't power the camera or charge the battery otherwise.

If your Google Nests Camera (Battery) is plugged in, it should be "Live" when you select it in the Google Home app, and Settings | Battery should show "Plugged in" with an infinity symbol.

Brad
Community Specialist
Community Specialist

Hi there,

 

Thank you for your patience, and sorry to hear that you're experiencing this. I know that keeping your Nest devices charged is very important, and I would love to help you out. When it comes to keeping your Nest Doorbell (battery) or Nest Cam (battery) up and running, here are some articles and troubleshooting guides for the best charging practices:

  • This is a great article on general charging times for your devices.
  • This helpful article tells you how to save the battery with your doorbell or camera.
  • And this last article, will go over charging expectations when you may live in a cooler/colder environment which will address charging temperatures, etc.

I hope those articles help shed some light on charging and maintaining battery levels of your Nest doorbell or camera. Please let me know if you need further assistance.

 

Best regards,

Brad

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, MplsCustomer and Brad.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie