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having trouble reconnecting camera to app

Community Member

About a month ago I bought the indoor wired 2nd generation Nest Cam and I was able to set it up, I had no trouble, hen a few days ago I unplugged it and plugged it back in and the video/stream wasn't loading something about a error. So I removed the device and now I can't connect it back to the Google Home App. 


Community Specialist
Community Specialist

Hello caro6805,


Thanks for reaching out to the Community. I’m sorry to hear that you’re having issues with setting up the Nest doorbell. Let’s check it out.


Is the status light of the camera pulsing blue? This indicates that it’s ready to be added to the Google Home app. If it isn’t, follow the steps below to set up your device in the Home app.

  1. Save any video history on the device, if any. Follow this guide.
  2. Unmount the device, connect it to the power outlet, and then locate the reset pinhole on the device.
  3. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
    1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
    2. At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
  4. Release the button. Your device will restore to its factory settings.
  5. After the factory reset, your device will appear as "offline" in the app until you remove it. Also, the status should be pulsing blue. If not, start over from step 2.
  6. To remove it from the app, open the app, then tap Settings > Remove device>  Confirm. (Skip this if it's already done.)
  7. Make sure the phone is connected to the same Wi-Fi network (or mobile hotspot, if available) as the selected network for the Nest device.
  8. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
  9. Cellular data should be turned off.
  10. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
  11. Start adding the device back to the Google Home app.

Here’s a handy guide to help you install the Nest Cam (wired).


Let me know how it goes.