Your battery doorbell is missing the reset pin hole on the back of the doorbell below the USB port, as shown here?
Thank you for bringing this to me. I'd love to look into this for you. A Factory Reset can be beneficial when a typical restart doesn't quite do the trick to resolve what you're experiencing. This is helpful if it ever freezes, has connection problems, or isn't working normally.
Before you factory reset your device, please be aware:
Please let me know if you have any follow-up questions or concerns.
@tonyD2, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
I appreciate the help, MplsCustomer and Brad