https://home.nest.com/cameras delete clips

[jriccardi]

I am trying to create and save clips but getting error 'we had trouble processing this clip'.  I am guessing it is because there is a 3? hour limit.  It appears I cannot selectively delete clips, it's all or none.  So it says to save clips I want to keep but I cannot because I reached to limit.  Now what???

Regarding...

Manually delete history and snapshots
Here are some important things to know before you delete your camera or doorbell’s video history:

When you delete your camera’s video history, all video history and snapshots recorded up to this point will be erased.
Once your video history and snapshots are deleted, they cannot be recovered. We do not keep backups.
Keep in mind that this only affects the camera you selected. Your other cameras will keep their video history and snapshots.
Create and save video clips of any parts that you’d like to keep before you delete your camera’s video history.

[MplsCustomer · Accepted solution]

@jriccardi 

Deleting your video history is all or none, but that has nothing to do with the clips you've created and saved, which are subject to a 3 hour limit.

If I hover over any one of our saved clips on the home.nest.com website, a trash icon appears, and I can delete that clip.

[MplsCustomer · Accepted solution]

@jriccardi 

Deleting your video history is all or none, but that has nothing to do with the clips you've created and saved, which are subject to a 3 hour limit.

If I hover over any one of our saved clips on the home.nest.com website, a trash icon appears, and I can delete that clip.

[jriccardi]

Thanks...

[EmersonB]

Hello folks,

@jriccardi, thanks for reaching out here in the Community. How's it going? Were you able to delete clips? What was shared above is right on the spot and we hope that sheds some light to your concern. Let us know if you have additional questions or concerns.

I appreciate the help, MplsCustomer.

Regards,

Emerson

[jriccardi · Accepted solution]

Yes, I was able to delete clips.  Thanks

[zoeuvre]

Hi all, 

Thanks for chiming in, @MplsCustomer and Emerson. 

@jriccardi, awesome! I'm glad that everything has been sorted out. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.

All the best,

Zoe