in Airplane Hangar Home App 'Add Device' Refuses to Recognize Outdoor Camera w Floodlight

[Charluzze]

Please help me to figure this out...

I have 2022 model wired Outdoor Camera with floodlight, and Android phone Galaxy S22.

WIFI and Bluetooth turned ON

My WIFI network confirmed working

Most recent Google Home app installed on my phone.

Camera is mounted on a wall 14 feet up and plugged into a 120V outlet

Camera status light (LED dot) displays green color.

In the Home app I created a dedicated "Home" for this camera and will be the only device in the "Home".

I click 'Add New Device' and followed the steps.

At the step to scan the camera QR Code I scanned the QR code printed on the round paper cutout that came with the camera. I notice the scan happens extremely quickly, seemingly without the phone's focus frame surrounding the QR Code.

After the scan I am prompted with 2 icons; one icon is of a Nest cam with "BATTERY" and the other is an icon of my camera - an outdoor camera with floodlight. I select the "outdoor camera with floodlight" and a green checkmark appears next to that icon.

I move to a position directly under the 14' high wall-mounted camera and when I click 'Next', a message appears: "connecting to your device."

The connection then times-out and fails but then reports an unexpected message: "Your Nest cam with BATTERY could not be... try moving closer to the camera." Problem is, I don't have "Nest Cam with BATTERY", I have outdoor cam with floodlight.

So the Google Home app is misinterpreting my camera type and failing to connect to it!

I have repeated this scenario 6 times. I hope you can you tell me what is going wrong and how to fix it.

Thanks,

Charles in Boston

[MplsCustomer · Accepted solution]

@Charluzze 

Are you re-installing your camera?

Your post says you have a 2022 camera, and your camera's status light is green, so that would seem to indicate your camera was previously installed, which might explain the results you're having. That is, the app cannot find a camera that is ready to install.

In order to install or re-install a camera, the status light needs to be pulsing blue, indicating "Ready to connect"; see this Help topic:

https://support.google.com/googlenest/answer/9268073

If you are re-installing a previously installed camera, did you remove it from the Google Home app and perform a factory reset. See this Help topic for "Restarts" and "Factory resets":

https://support.google.com/googlenest/answer/9252162

[Charluzze]

Thanks, your suggestion solved the problem.

[mdr2]

I'm pretty sure since you have a camera from 2022 you can ONLY perform an install from the older NEST app.   Once you do that the Google Home App should automatically see the camera.

[Charluzze]

Thanks but Nest app can't recognize it. I did later succeed with the Home app after I did a factory reset.