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iphone screen

Bobwalker9140
Community Member

My iphone screen for nest shows the home logo and says home under that is a (+) sign and add product.

I do not want any new products right now and I can't change the screen for anything from my doorbell

2 REPLIES 2

tajennifer
Community Specialist
Community Specialist

Hi Bobwalker9140,


Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your Nest app, which is not letting you change from the screen of your doorbell. I understand that you don't want to add a new product right now. Don't worry; help is here. I just need to ask for some information to provide the best assistance:

  • Could you please provide a picture of what you see on the Nest app?
  • Could you please explain more details about the issue that you are experiencing?

Please keep me posted.


Best regards,
Jenny

On my iphone when I open the NEST app the screen shows the Nest house and home, then under that is a large  (+) sign and under it says ADD PRODUCT  and I do not want to add anything but I cannot get  that off the screen.  I used to get the house logo and under that it would say open within a circle.  How do I clear that screen to go back to normal

Thank You            Robert Walker

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