missing video clips

[sharon311]

i have ver important camera footage clips missing. how can this happen, how can someone have access to do that?

[SteveT1]

Hi sharon311,

Sorry to hear about that. Let's check on this further. Do you have family members on the account? Also, have you downloaded your clip?

This may not be the answer you’re looking for, but once the video history has been deleted you won’t be able to recover it and we don’t keep backups. For future reference, you can download a clip on your computer for safekeeping. Check this article on how to Save and download video clips for more info.

Regards,

Steve
 

[SteveT1]

Hi there,

Just wanted to check and make sure that you’ve seen our response. If you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve